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Privacy Policy

Effective Date: September 18, 2025

Flocelo ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use https://www.flocelo.com/ (the “Site”), make a purchase, or interact with our products and services.

1. Information We Collect

Personal Information

When you purchase a Product, fill out a form, or interact with our Site, we may collect:

  • Name and surname
  • Email address
  • Billing details (via Gumroad or LemonSqueezy)
  • Country or region
  • Job title and company (optional)
  • Photographs or images you submit (optional)
  • Ratings, reviews, and feedback you provide
  • Messages submitted via contact or support forms

Non-Personal Information

We may automatically collect data such as:

  • Browser type, device type, and operating system
  • IP address and approximate location
  • Pages visited, time spent, and referring URLs
  • Interaction data from Microsoft Clarity (e.g., session recordings, click maps, scroll tracking)
  • Analytics data from Google Analytics, Google Tag Manager, and other Google products

Sensitive Data

We do not collect or process sensitive personal information, such as:

  • Health or biometric data
  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Sexual orientation

2. How We Use Your Information

We use your personal data for:

  • Order processing and fulfillment (via Gumroad or LemonSqueezy)
  • Transactional communication (order confirmations, receipts, support responses)
  • Marketing and segmentation, including email campaigns segmented by region or purchased product (via Gumroad and LemonSqueezy built-in tools)
  • Analytics and performance tracking, to improve the Site and user experience
  • Security and compliance, including fraud prevention and legal obligations

You may opt out of promotional emails at any time using the unsubscribe link or your Gumroad/LemonSqueezy settings. Transactional emails cannot be opted out of.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the Site functions properly (essential cookies)
  • Collect analytics data (analytics cookies)
  • Provide session recordings and insights (Microsoft Clarity)

Consent Management

Visitors from the EEA, UK, and Switzerland will see a cookie consent banner.

You may accept all cookies or reject them (closing the banner is considered rejection).

Our Site is integrated with Google Consent Mode v2 and Microsoft Clarity Consent API to respect your choices.

Essential cookies cannot be disabled.

4. Third-Party Services

  • Payments: Processed by Gumroad and LemonSqueezy, which may collect additional information to process transactions.
  • Analytics & Session Recording: Microsoft Clarity and Google Analytics/Tag Manager.
  • Email Marketing: Sent directly via Gumroad and LemonSqueezy’s email systems.
  • Hosting: The Site is hosted on a VPS (DigitalOcean), with SSL encryption enabled.

Flocelo is not responsible for the privacy practices of third-party services. Please review their respective privacy policies.

5. Data Retention

  • Customer data is retained indefinitely unless deletion is requested.
  • We may retain limited order-related information if required by law (e.g., tax and accounting records).
  • Non-personal analytics data may be stored longer for trend analysis.

6. Data Security

We use industry-standard measures, including SSL encryption, to protect your personal data. However, no system is 100% secure. You acknowledge that you provide data at your own risk.

7. Your Rights (Global)

Regardless of where you live, you may request:

  • Access to the personal data we hold about you
  • Correction of inaccurate data
  • Deletion of your personal data (“right to be forgotten”)
  • Restriction of processing in certain cases
  • Portability of your data in a structured format
  • Opt-out of promotional emails at any time

To exercise these rights, contact us at flocelonotion@gmail.com.

8. Children’s Privacy

  • The Site is not intended for children under 13 years old (COPPA – USA).
  • For EU/EEA/UK residents, if you are under 16, you must obtain parental consent.
  • We do not knowingly collect data from minors.

9. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers (Gumroad, LemonSqueezy, Microsoft, Google) operate. These transfers may not provide the same level of data protection as your home country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised Effective Date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or to exercise your rights, contact us at:
Email: flocelonotion@gmail.com